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Frequently Asked Questions

Click on the question in the list below to see the answer.

How Does It Work?
Is WebCallback an Internet Telephone Service?
What special software or hardware is needed to use WebCallback by the customer or web site owner?
Does my business need an 800 number for WebCallback to work?
Can I send calls to my 800 number if I want to?
Are two phone lines needed?
As a business owner, do I need 24 hour phone coverage?
Will the WebCallback button integrate with my call center/queues/ACD groups?
Can I have multiple buttons on my site call different phone numbers?
What happens if all my incoming lines are busy?
What happens if my customer's line is busy?
Is it easy to implement a WebCallback button on my site?
What if I don't like your call forms? Can I create my own?
What is the cost for WebCallback?


The Answers!

How Does It Work?

The visitor clicks a WebCallback button on a web site and a dialog box pops up immediately. This box asks the visitor to put the phone number in. If the web site allows International Calls, a pull down box is available to select a country code. When the visitor has placed his number in the box, he or she clicks the Call Me! button.

The customer's browser will return him to the page he started from and within seconds he will hear the phone ring. The web site owner's personnel will be on the other end of the phone, ready to assist the customer. You might also like to visit this web page, which has a little more detail.

Is WebCallback an Internet Telephone Service?

No. WebCallback is initiated over the Internet but the voice transmission does not take place on Internet. WebCallback uses the Public Switch Telephone Network to ensure reliability and quality. IP Telephony is not yet ready for prime time due to lack of standards, equipment and reliable bandwidth.

What special software or hardware is needed to use WebCallback by the customer or web site owner?

None! Only a phone line to receive the call is needed.

Does my business need an 800 number for WebCallback to work?

No. We can send calls to any number in your company. Every salesperson can have a WebCallback button.

Can I send calls to my 800 number if I want to?

Yes. We can send calls to any number, including 800 numbers. Because you pay your carrier for the 800 portion of the call, we discount our per minute rate.

Are two phone lines needed?

No. Customers with only one line can request a call later and can be contacted at the time most convenient to them. Two phone lines will allow your customer to remain connected to the Internet while receiving the call, which is the way most serious web users are configured.

As a business owner, do I need 24 hour phone coverage?

That depends on your needs. Your normal phone system responds for you when you are not present as it would normally. We provide several options if your voicemail cannot handle out of office hour calls. We can

  1. send calls to a different phone number after hours, or
  2. prompt the user to type in a message, which will be delivered via email, or
  3. provide free GlobalPhone voice mail service, which will deliver messages to you each morning.

Will the WebCallback button integrate with my call center/queues/ACD groups?

Yes. No need to change the setup of your call center at all. WebCallback can send hundreds of simultaneous calls to a single call center number.

Can I have multiple buttons on my site call different phone numbers?

Yes. We suggest you use multiple numbers to pinpoint the exact person who can best speak on the subject the visitor is reviewing on your web site. You can point to as many different numbers as you have buttons, or you can have many buttons all pointed to the same number. There is no fee for additional buttons.

What happens if all my incoming lines are busy?

The visitor's call may go into your voice mail system if it is configured to answer when all lines are busy. If our system gets a busy signal from your phones, it will make four attempts at one-minute intervals and then abandon the call if it can't get through.

What happens if my customer's line is busy?

Since the customer initiated the call, usually the customer's line will be free in expectation of the call. If the visitor is on the phone, your salesperson may get the customer's voice mail, at which point he/she can leave a message. If the customer's line is busy, your operator can select the auto redial feature or simply hang up and let the caller make another call.

Is it easy to implement a WebCallback button on my site?

Very easy. The set up on your side can be done on-line. Once you fill out the on-line application and submit it, WebCallback will return a customized hyperlink and offer a choice of GIFs for you to use as call buttons on your site. Simply put the call buttons on your site and link them to the URL we give you and you are done with your setup! Globalphone Corp. will complete the set-up process in 1-2 business days.

What if I don't like your call forms? Can I create my own?

Yes. Free sample pages and technical documentation are available on our web site. You may host these pages on your web site and maintain complete artistic and programmatic control over the call forms.

What is the cost for WebCallback?

All calls in the USA are 13.8 cents a minute. A $10 monthly minimum usage fee applies to cover billing expenses. There is a $100.00 set-up fee. International rates apply for international calls. They are deeply discounted. International rates are listed on our web site.

 
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